(Updated March 20th 2022)
Please review the following information CAREFULLY:
As of March 10th, 2022, mask mandates have been lifted.
If you wish to wear a mask, please do so. If you don't wish to wear one, please don't. Our service providers will always wear a mask if you are.
WE CAN HUG AGAIN!!
It's been a CRAZY couple of years. We encourage guests to be mindful of others, to be patient and to give space to others as . Let's all do our part to make sure everyone remains comfortable in our space!
Yes. However, please note that we are typically booked many weeks in advance... so it's advisable to make an appointment.
Ascend takes your comfort, and the comfort of our staff as our first cue when adjusting our policies.
We will continue to follow official updates to ensure that our practices and policies reflect and uphold public health requirements.
Masks are not required. Feel free to wear one if it makes you more comfortable. Please let us know if you'd prefer your service provider to wear a mask during your service.
We ask for your patience as we are short staffed and may have to cancel your appointment should a stylist become sick.
Here's how you can do your part to prevent disruption to services:
Covid or not, if you are feeling unwell in ANY capacity, please call and reschedule your appointment.
We reserve the right to refuse service should illness be suspected… please don’t put us in that unpleasant position. We've enjoyed not having everybody's cold passed onto us these last few years, and would like to keep it that way.
Ascend has ongoing infection control protocol in-effect: this includes providing freshly washed capes and towels for each client, the cleaning and disinfecting of high-touch surfaces, regular handwashing by staff members and the cleaning and disinfection of tools after each use. These protocols are just part of our industry, so they will never change.
DID YOU KNOW?
You can shop from home; you’ll find a list of everything we carry in the salon on our online store. We also offer a great many other professional products online that we do not carry in-salon.
We offer curbside pickup, and free doorstep delivery anywhere in Penticton. If you are unfamiliar with online shopping, please feel free to send us an email, and our salon manager will be happy to help walk you through the process.
Due to the extreme demand on our stylists' time, we require 48 hours notice for appointment cancellations at this time.
Less than 48 hours notice cancellations will be required to pay a deposit (half the cost of your missed service) in order to book any future appointments.
No-shows will be required to be paid for in-full in order to book any future appointments.
*Please note that cancellations due to Covid or other illness will not be penalized unless it becomes a pattern.
Ascend Salon reserves the right to refuse service to any person who conducts themselves in a hostile manner, creates a disturbance or otherwise behaves in a rude or unacceptable manner in regard to Covid requirements... or anything else, for that matter.
Abusive behaviour will not be tolerated.
You can expect to get the straight goods from us. Our service policies centralize around integrity. We won't tell you we can do something that can't be done and we won't sell you something that you don't need.
We make sure you leave happy, and we offer you our continuing promise to always stand behind our work.
Bottom line; we won't compromise your trust.. or your hair!
We want you to enjoy your experience with us!
If you're thinking of doing something new, if you have a previous disaster you need fixed, or if you just don't quite know what you want to do... our stylists and colourists are always happy to sit down with you and work out a plan.
Consultations are always free.
Please note that we may request that either a waiver be signed, or that there be parental presence for any colour services that are performed on minors. This helps us all stay on the same page and avoid any misunderstandings or confusion.