HEALTH POLICIES
Your safety and continued good health, as well as our team members’ safety and continued good health, is Ascend Salon’s number one priority and we take our role in keeping everyone safe very seriously.
We continue to follow updates from the government, Worksafe BC and the Beauty Council to ensure that our practices and policies are up-to-date.
- If you are feeling unwell in ANY capacity, please call and reschedule your appointment. We reserve the right to refuse service to any persons deemed to be ill… please don’t put us in that unpleasant position.
Our ongoing infection control protocol will never change - this includes providing freshly washed capes and towels for each client, the cleaning and disinfecting of high-touch surfaces, regular handwashing by staff members and the cleaning and disinfection of tools after each use.
DID YOU KNOW?
You can shop from home; you’ll find a list of everything we carry in the salon on our online store. We also offer a great many other professional products online that we do not carry in-salon.
We offer curbside pickup, and free doorstep delivery anywhere in Penticton. If you are unfamiliar with online shopping, please feel free to send us an email, and our salon manager will be happy to help walk you through the process.
Cancellation Policy
Due to the extreme demand on our stylists' time, we require 48 hours notice for appointment cancellations at this time.
Less than 48 hours notice cancellations will be required to pay a deposit (half the cost of your missed service) in order to book any future appointments.
No-shows will be required to be paid for in-full in order to book any future appointments.
GUEST CONDUCT
Ascend Salon reserves the right to refuse service to any person who conducts themselves in a hostile manner, creates a disturbance or otherwise behaves in a rude or unacceptable manner in regard to Covid requirements... or anything else, for that matter.
Abusive behaviour will not be tolerated.