Cancellation Policy
Due to the extreme demand on our stylists' time and the inability to take walk-ins to fill spaces, we require 48 hours notice for appointment cancellations at this time.
Less than 48 hours notice cancellations will be required to pay a deposit (half the cost of your missed service) in order to book any future appointments.
No-shows will be required to be paid for in-full in order to book any future appointments.
APPOINTMENTS
We strongly encourage you to reach out to us via phone, email or Facebook Messenger with your questions, requests or product needs instead of trying to pop by the shop. The last thing we want is to leave you standing there knocking, however there will not always be someone available to come and help you.
Please note that stylists are not able to step away from a client to answer the door, speak to someone or to do a quick consultation, as this would compromise social distancing and disinfection protocols.
SAFETY POLICIES
Your safety and continued good health, as well as our team members’ safety and continued good health, is Ascend Salon’s number one priority and we take our role in keeping everyone safe very seriously.
We continue to follow updates from the government and Worksafe BC to ensure that our practices and policies adhere to the highest standard of care and cleanliness possible.
Our Covid-Safe operations include the following:
1. If you are feeling unwell in ANY capacity, please call and reschedule your appointment. We reserve the right to refuse service to any persons deemed to be ill… please don’t put us in that unpleasant position.
2. If you have traveled outside the province in the last 14 days, we kindly ask that you please reschedule your appointment, as you will not be able to be served.
In addition, if you have had visitors from outside the province in the last 14 days, we kindly ask that you please reschedule your appointment, as you will not be able to be served.
3. We have limited the salon's capacity beyond regulation requirement to ensure our guests feel at ease in our space. In addition, we no longer accommodate walk-ins, double booking has been suspended until further notice, and we ask that you please arrive unaccompanied for your appointment.
4. Please keep your personal belongings in your vehicle. We encourage cashless transactions, as the less there is to touch... the better. We have a lidded bin available for your coats and hats to help keep them safe - this bin will be cleaned and sanitized after each use.
We no longer have a waiting area, so please don’t arrive early for your appointment- we won't be able to let you in, and waiting outside is no fun.
5. Everyone who enters the salon is required to wear a mask, to sanitize their hands and to fill out a safe visit questionnaire before we are able to perform any services. If you are not able to wear a mask, we are not able to serve you.
6. To ensure a safe, clean environment at all times, we will be keeping our door locked. When you arrive for your appointment, your stylist will have already completed their tool and station cleaning and disinfecting process, and they, or the salon manager, will come and unlock the door and welcome you into the salon and help walk you through our safe check-in process.
7. All appointment times have all been extended to allow time to clean up and disinfect tools and stations after the previous guest.
8. Capes and towels are laundered after each use as usual, and are stored in disinfected bins. They remain untouched until they are brought out for your service.
Your stylist will be wearing a mask at all times. As always, gloves used during colouring will never be reused. Social distancing will be practiced whenever possible, and all touched items and surfaces will be cleaned and disinfected after each client.
9. We are providing blow drying with services - if this is something you would prefer not to have done, please let us know.
Due to the extreme demand on our time, we are currently not performing specialty styling services - this is temporary. Our beverage service is also not available at this time.
10. We ask that during your visit to please refrain from wandering about, as everywhere you go will then have to be re-cleaned and disinfected. We especially ask you to please not touch the products- your favourites will still all be stocked and available for purchase, and your stylist or the salon manager will be happy to answer any questions you may have to help you pick something out for yourself.
You can also shop from home; you’ll find a list of everything we carry in the salon on our online store. We also offer a great many other professional products online that we do not carry in-salon.
We offer curbside pickup, and free doorstep delivery anywhere in Penticton. If you are unfamiliar with online shopping, please feel free to send us an email, and our salon manager will be happy to help walk you through the process.
Consultation Changes
Due to the steps involved with disinfection after each client, it is no longer a simple or quick affair to perform consultations.
At this time, we ask that all new clients wanting consultations before booking an appointment to please send us an email for further instruction.
Please note that your stylist will perform a consultation before commencing your appointment in any case.
GUEST CONDUCT
Ascend Salon reserves the right to refuse service to any person who conducts themselves in a hostile manner, creates a disturbance or otherwise behaves in a rude or unacceptable manner in regard to Covid requirements... or anything else, for that matter.
Abusive behaviour will not be tolerated.