What you need to know BEFORE VISITING
We will continue to follow public health updates to ensure that our practices and policies reflect and uphold the safety requirements for our community. With no special government guidelines in place, Ascend takes your comfort, and the comfort of our staff as our first cue when adjusting our policies.
Masks are not currently required. You are most welcome to choose whether or not you'd like to wear one to the salon, and please let us know if you'd prefer your service provider to wear a mask during your service. In special circumstances, your service provider may also ask you to wear a mask, and we thank you for your cooperation.. (We will provide the mask in that scenario.)
We ask for your patience should your appointment need to be rescheduled - we require our staff to take care at home when sick.
Here's how you can do your part to prevent disruption to services:
- PLEASE DO NOT COME TO THE SALON WHEN SICK.
Covid or not, if you are feeling unwell in any capacity, please call and reschedule your appointment. We are flexible!
We reserve the right to refuse service should illness be suspected… please don’t put us in that unpleasant position. We've enjoyed not having everybody's cold passed onto us these last few years, and would like to keep it that way.
Ascend has ongoing infection control protocol in-effect: this includes providing freshly washed capes and towels for each client, the cleaning and disinfecting of high-touch surfaces, regular handwashing by staff members and the cleaning and disinfection of tools after each use. These protocols are just part of our industry, so they will never change.
DID YOU KNOW?
You can shop from home; you’ll find a list of everything we carry in the salon on our online store.
We offer curbside pickup! If you're unfamiliar with online shopping, please feel free to give us a call our salon manager will be happy to help walk you through the process.
Cancellation Policy
We require 48 hours notice for appointment cancellations at this time.
Less than 48 hours notice cancellations will be required to pay a deposit (half the cost of your missed service) in order to book any future appointments.
No-shows will be required to be paid for in-full in order to book any future appointments.
*Please note that cancellations due to Covid or other illness will not be penalized unless it becomes a pattern.
GUEST CONDUCT
Ascend Salon reserves the right to refuse service to any person who conducts themselves in a hostile manner, creates a disturbance or otherwise behaves in a rude or unacceptable.
Abusive behaviour will not be tolerated.